Principles for asking support in OpenInverter
Posted: Wed Sep 25, 2024 4:12 pm
I probably don't have the full picture for the scope of this phenomenon but I'm reflecting upon recent but now locked discussion thread regarding an user asking for help and maybe not really understanding how things work around here. Also maybe more general on how people seem to be asking questions regarding issues they have with (Zombieverter)VCU or any other given component.
Anyone with an ongoing build project, starting one or even thinking of starting one should be capable of accepting the following: When you are not paying for help, you need to be able to take it in the form it is given to you and if ones helping you ask something or want you to do things their way, it is their way doing things and you should respect that.
The vibe I have been catching on this forum is that say 95% of logged users have safety as No. 1 concern when doing things related to High Voltage
(my guess is that the remaining 5% won't be reading this post anyways)
You have your way of doing things but the second you ask a question, you need to be able to be compliant with the way others do things. Hopefully one can agree that this would apply on any forum (not just this one you know)
My suggestion is that we would have a set of common principles upon which all should strive to comply with regardless of your skills and previous experience.
In the spirit of the ten commandments, here's first five
:
1) Realize and respect that nobody gets paid for helping you (paid support is different thing)
2) Once you have asked something and get questions back, aim to be precise and do reply to all of them. (Nobody else knows your project quite like you do and you probably don't even have a build thread where you document your progress)
3) If you are troubled with a OI board or Zombieverter VCU, get the params.json file before asking as you have a nonzero probability that anyone giving you a meaningful reply will swing right back at you asking for it. The complexity and therefore possible sources for issues grows as more configuration options and supported hardware is added.
4) In the event you have something than can be called drivable conversion, but you have problems with anything High Voltage
related and are encouraged by anyone to refrain from driving your project on open road, DON'T DRIVE the damn vehicle until a common understanding is established that it is safe.
5) You can return the favor to the OpenInverter community by logging on to the Wiki and updating the Wiki with any bits of information you got from the Q&A that may be missing in Wiki
Anyone with an ongoing build project, starting one or even thinking of starting one should be capable of accepting the following: When you are not paying for help, you need to be able to take it in the form it is given to you and if ones helping you ask something or want you to do things their way, it is their way doing things and you should respect that.
The vibe I have been catching on this forum is that say 95% of logged users have safety as No. 1 concern when doing things related to High Voltage
You have your way of doing things but the second you ask a question, you need to be able to be compliant with the way others do things. Hopefully one can agree that this would apply on any forum (not just this one you know)
My suggestion is that we would have a set of common principles upon which all should strive to comply with regardless of your skills and previous experience.
In the spirit of the ten commandments, here's first five

1) Realize and respect that nobody gets paid for helping you (paid support is different thing)
2) Once you have asked something and get questions back, aim to be precise and do reply to all of them. (Nobody else knows your project quite like you do and you probably don't even have a build thread where you document your progress)
3) If you are troubled with a OI board or Zombieverter VCU, get the params.json file before asking as you have a nonzero probability that anyone giving you a meaningful reply will swing right back at you asking for it. The complexity and therefore possible sources for issues grows as more configuration options and supported hardware is added.
4) In the event you have something than can be called drivable conversion, but you have problems with anything High Voltage
5) You can return the favor to the OpenInverter community by logging on to the Wiki and updating the Wiki with any bits of information you got from the Q&A that may be missing in Wiki